Frequently Asked Questions
Shipping
What are the delivery charges?
Delivery is free nationwide.
When can I expect to receive my order?
Since our products are handcrafted and made upon receiving an order. It takes around 10-12 working days to craft and deliver your parcel.
What if I need to modify my order?
You can modify your order at any time before receiving a confirmation call from our sales team. Once your order is confirmed it cannot be modified.
Payment
What payment methods are acceptable?
Cash on delivery, Debit/Credit Card, Online Bank Transfer, EasyPaisa and JazzCash payments are acceptable.
Is cash on delivery payment method available for customised orders?
Cash on delivery payment method is available for all products except for customized orders. For custom orders a partial prepayment is required.
How can I make a prepayment for custom orders?
You will receive a call from our representative once you place your order. Accounts details will then be communicated.
Returns
Can I exchange my order?
We don’t have a return/exchange policy. We only have a replacement policy in case of damaged shipment(s).
What should I do if I receive a damaged product?
If you receive damaged product(s), please WhatsApp us at 03001113045 with photos of the item AND photos of the box it arrived in, and we will gladly send you a replacement, at no additional cost.
What should I do if I receive a wrong product?
WhatsApp us your order details and a picture of the product you received. We will deliver the correct product and collect the wrong one.