DAMAGED ITEM OR INCORRECT ITEM

  • Prime Décor offers a hassle free replacement policy in case of damaged/wrong product delivery.
  • In case of damaged/wrong shipment, Prime Décor will bear the return shipping charges.
  • Prime Décor will not be liable for any replacement if you don’t file your claim within 24 hours and return the product within 7 days of delivery.
  • Proceed with the following steps in case of damaged/wrong product shipment:
    1. Whatsapp us a picture of your product with a short description of the issue at 0300-1113045 within 24 hours.
    2. Carefully pack the item in its original packaging.
    3. Our courier partner will deliver the replacement & collect the damaged/wrong shipment.  


TERMS & CONDITIONS

  • We do not have a return/exchange policy.
  • All shipping charges are non-refundable.
  • Items returned to us that are not eligible for an replacement will be discarded or sent back to you at your own expense.


CANCELLATIONS

To strive for better delivery speed, our team works 24/7 to process your order quickly and diligently. For that reason, we can only allow cancellation if the parcel has not been confirmed and processed by our warehouse team. 

Therefore we strongly encourage you to reach out to us before confirmation of your order by our sales representative, via email at info@primedecor.pk (OR) Whatsapp us at 0300-1113045, in an event of cancellation just to avoid the disappointment.

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