Shipping policy

1. General

We try to maintain our supply chain to fulfill your orders timely but from time to time there may be a production/supply-chain discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await manufacturing of the back-ordered item or if you would prefer for us to cancel your order.

2. Shipping Costs

Prime Décor offers free delivery across Pakistan, with a hassle-free replacement policy so customers don’t have to worry about any additional shipping costs.

3. Delivery Terms

Our standard delivery time is 8 – 10 working days. Why so long? It’s because we make most of our products from scratch upon receiving your order.

3.1 Dispatch Time

Orders are usually dispatched within 5 business days after confirmation of the order. Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.2 Change Of Delivery Address

For a change of delivery address requests, we can change the address at any time before the order has been dispatched.

3.3 P.O. Box Shipping

Prime Décor will not ship to P.O. box addresses. Our courier partner doesn’t offer courier services to these locations. 

3.4 Items Delayed

If an item is delayed due to production reasons, we will dispatch the ready items immediately and send the remaining items once they are ready.

3.5 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 

4. Tracking Notifications

Upon dispatch, customers will receive a text message from the courier company with their tracking ID from which they will be able to track their shipment.

5. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please refer to our replacement policy or contact customer support at: 

0300-111-30-45 | info@primedecor.pk

6. Cancellations

If you change your mind due to any reason, we can accept cancellations at any time before the order has been confirmed.

7. Customer service

For all customer service inquiries, please email us at: info@primedecor.pk