SHIPPING POLICY

Prime Décor ("we" and "us") is the operator of (https://www.primedecor.pk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

We try to maintain our supply chain to fulfil your orders timely but from time-to-time there may be a production/supply-chain discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await manufacturing of the backordered item or if you would prefer for us to cancel your order.

2. Shipping Costs

Prime Décor offers free delivery all over Pakistan with hassle-free replacement where customers are free from any kind of shipping cost.

3. Delivery Terms

Our standard delivery time is 8 – 10 working days. Why so long? It’s because we make these awesome artworks from scratch upon receiving your order.

3.1 Dispatch Time

Orders are usually dispatched within 5 business days after confirmation of order. Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.2 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.3 P.O. Box Shipping

Prime Décor will not ship to P.O. box addresses. Our courier partner doesn’t offer couriers services to these locations. 

3.4 Items Delayed

If an item is delayed due to production reasons, we will dispatch the ready items immediately and send the remaining items once they are ready.

3.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 

4. Tracking Notifications

Upon dispatch, customers will receive a text message from courier company with their tracking id from which they will be able to track their shipment.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customersupport at:

0300-111-30-45 | info@primedecor.pk

6. Cancellations

If you change your mind due to any reason, we are able to accept cancellations at any time before the order has been confirmed.

7. Customer service

For all customer service enquiries, please email us at info@primedecor.pk

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