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SHIPPING POLICY
Prime Décor ("we" and "us") is the operator of (https://www.primedecor.pk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
We try to maintain our supply chain to fulfil your orders timely but from time-to-time there may be a production/supply-chain discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await manufacturing of the backordered item or if you would prefer for us to cancel your order.
2. Shipping Costs
Prime Décor offers free delivery all over Pakistan with hassle-free replacement where customers are free from any kind of shipping cost.
3. Delivery Terms
Our standard delivery time is 8 – 10 working days. Why so long? It’s because we make these awesome artworks from scratch upon receiving your order.
3.1 Dispatch Time
Orders are usually dispatched within 5 business days after confirmation of order. Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.3 P.O. Box Shipping
Prime Décor will not ship to P.O. box addresses. Our courier partner doesn’t offer couriers services to these locations.
3.4 Items Delayed
If an item is delayed due to production reasons, we will dispatch the ready items immediately and send the remaining items once they are ready.
3.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a text message from courier company with their tracking id from which they will be able to track their shipment.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customersupport at:
0300-111-30-45 | info@primedecor.pk
6. Cancellations
If you change your mind due to any reason, we are able to accept cancellations at any time before the order has been confirmed.
7. Customer service
For all customer service enquiries, please email us at info@primedecor.pk
Product Details
Framed Without Borders:
- Printed on High-Quality matte vinyl.
- 1-inch thick wooden back frame.
- No additional hanging hardware is required.
- Care: Dust with a soft, dry cloth.
Framed With Borders & Acrylic Glass:
- Printed on High-Quality matte vinyl.
- PVC borders are used for framing.
- 2mm thick acrylic glass is used on top for protection.
- Hooks are attached to the back of each frame for hanging.
Note: There may be a slight difference in actual color, due to the colors of display.
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Replacement
DAMAGED ITEM OR INCORRECT ITEM
- Prime Décor offers a hassle free replacement policy in case of damaged/wrong product delivery.
- In case of damaged/wrong shipment, Prime Décor will bear the return shipping charges.
- Prime Décor will not be liable for any replacement if you don’t file your claim within 24 hours and return the product within 7 days of delivery.
- Proceed with the following steps in case of damaged/wrong product shipment:
- Whatsapp us a picture of your product with a short description of the issue at 0300-1113045 within 24 hours.
- Carefully pack the item in its original packaging.
- Our courier partner will deliver the replacement & collect the damaged/wrong shipment.
TERMS & CONDITIONS
- We do not have a return/exchange policy.
- All shipping charges are non-refundable.
- Items returned to us that are not eligible for an replacement will be discarded or sent back to you at your own expense.